Monday, March 21, 2011

SF shelters' computer fails during cold snap

Sheesh, the bureaucracy of homelessness. You'd think on a cold night shelters would let people in without paperwork, but no. T.J. Johnston, writing in the SF Public Press, reports the San Francisco shelter bed reservation system failed during the 40-degree-temp weekend of March 11, and so hundreds of people seeking shelter did a lot of standing in the cold while staff tried to work the bed reservation system by hand.

Yes, March 11 was unspeakably worse elsewhere. That doesn't mean what happened with the shelter computer here was OK.

Weirdly, the system was knocked offline by seismic upgrade work.

Oh, and the computer system has a cute name: "Coordinated Homeless Assistance through Guidance and Effective Services."

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